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STAG AND HEN/PRIVATE GROUP SESSIONS
1. Proposals, Brochures, Website Descriptions, Quotations and
Prices
All descriptions and illustrations in Vortex Racing or Vortex
Events brochures, flyers, posters and websites represent the
general idea of the Zapcat related events. All information,
prices and claims are correct to the best of our knowledge at
the time of printing or publishing. We reserve the right to
amend this information or prices relating to the events in
brochures, flyers, posters and website without notice.
All quotations given are based upon the information received
directly from a client or the event agency working on their
behalf. Prices given in quotations are valid for 30 days
only.
2. Supply of an
Event
We plan arrangements for your Event weeks in advance. Very
occasionally changes may be made and we reserve the right to
do so. This may involve having to reschedule the timing and
/or location of an Event, possibly at short notice, owing to
availability, booking numbers, safety, technical problems or
other factors beyond our control. Similarly, we reserve the
right to withdraw supply of a Vortex Event without notice. We
will try to provide an alternative date / session time
wherever possible.
Customers who are more than 15 minutes late for a group
experience session without notification may miss their
experience, or alternatively the group time will be cut short
to ensure no further sessions on the day run short. We cannot
be held liable for the reduction in time and no alternative
refund will be offered.
Events unless stated do not automatically include food drink
or any other extras such as transfers, prizes or
accommodation; however all of this can be provided at an extra
cost.
3. Payment
Payment can be made by cheque, cash or any form of electronic
transfer.
A 2.5% surcharge may be made on credit card transactions.
A booking cannot be confirmed without a part or full payment
received.
Part payments are only accepted on voucher purchases of 5 or
more or for Stag / Hen or any other form of group experience
booking.
A minimum 50% non refundable payment is required at the time
of booking, the balance at least 28 working days before the
event date.
If there is any form of discount or sales incentive given for
full payment in advance instead of a split payment and the
cleared funds are for whatever reason not received within the
following week then the discount will be withdrawn and the
amount due will revert back to the full amount and a further
invoice issued for the increased balance.
We reserve the right to cancel any order where full payment
has not been received within credit terms or where payment has
defaulted before the event.
Even though we may quote a per head cost for ease, it is the
total event cost that is the price, if fewer people attend the
event than expected, a refund is not due. If however provided
with adequate notice, at least a month in advance, then we
will adjust payment accordingly.
Should more people wish to attend an event, due to the nature
of our events, then it may be necessary to re-structure the
session or add more boats, so the price will not necessarily
be the same per head cost.
Event costs are usually quoted including VAT at the current
rate of 17.5%. Some activities such as RIB or boat charters
may not incur VAT.
4. Event Validity
When a group booking has been made, Vortex will invoice the
event supplier quoting the booking number / group or date as a
reference. If the persons or a group does not show on the
booked event date then they will lose their right for an event
and no future dates will be offered.
No refunds will be given for people within a group who do not
show up unless notified at least 28 working days in advance.
Should an event supplier run into financial difficulties and
we have not been paid on the event we reserve the right to
refuse to honour that event booking.
5. Health, Age, Physical and Size Restrictions
Vortex Racing Experiences have certain age, legal, health,
physical and size restrictions. Participants shorter than
4'10" or taller than 6'6" and /or weighing more than 20 stone
may have difficulty being accommodated - please check with our
booking office or Customer Service agent prior to booking if
you are in any doubt about eligibility, if you have any
further areas that you feel may be of concern you are obliged
to inform us otherwise you may forfeit your Experience. For
our Experiences you will need to sign a medical declaration
before taking the experience. Where these restrictions have
been breached we will cancel the booking and withhold all
reasonable costs.
Unfortunately we cannot accept any under 16’s and anyone
between 16 and 18 we require written permission from a parent
or guardian.
6. Availability and Booking a Date
All Experiences are offered subject to availability and
weather conditions on the day. It may be necessary to book
certain experiences well in advance due to demand. We are
unable to make provisional reservations unless a part payment
is received. You are advised not to make travel, hotel or
other arrangements until your booking has been confirmed by
phone or by email. Once a booking is confirmed it cannot be
changed or amended unless you notify us in advance. Once you
have booked a date you are also entering into the terms and
conditions of Vortex Racing Ltd.
7. Safety
Vortex Racing events involve some personal risk although we
take every precaution to minimize this risk. We will require
you to sign a disclaimer before we will allow you to take
part. With all our events our professional instructors assess
a participant's ability to take part. We reserve the right to
refuse any person from participating in any Experience should
we deem it necessary especially on the grounds of safety
either the participants or our own event staff. We kindly ask
you to respect that our professional instructors' opinions are
final and in your best interests. Vortex Racing runs a no
alcohol or drug policy with our Zapcat Experiences.
8. Weather
We reserve the right to cancel or postpone an event session
due to adverse weather conditions that would affect your
safety. We will endeavour to re-schedule the event as soon as
possible.
From our Southampton location we will operate as per our risk
assessment up to a consistent Gale Force 8. We will not
operate in thick fog or snow.
9. Complaints
In the unlikely event of a complaint arising. The events team
staff will endeavour to put things right immediately. If your
complaint cannot be resolved immediately, please inform us of
any complaint you may have relating to any of our
Experiences in writing to our Customer Services Department. We
are always looking to improve upon the service we offer. If
you have any thoughts of improvements, please write to our
Customer Services Department.
10. Reserved Experience Dates
Events can be purchased with or without a booking date. Event
dates cannot be provisionally booked without a full or part
(group bookings only) payment. Where we have credit terms
with our approved event and group suppliers then bookings will
be accepted in advance without immediate payment subject to
terms being met.
11. Refunds
In the event of a postponement or cancellation of an event due
to technical or weather related reasons or any other event
beyond our control we will not refund or contribute to any
other associated costs such as hotels, transfers, travel etc.
Cancellation of an event within one month of the event date by
the client or agency acting on their behalf will incur a
minimum of a 50% charge. If 50% of the full payment has been
made then this will be retained. If a full payment in advance
has been made then 50% will be retained by Vortex as a
cancellation fee and the balance will normally be set as a
credit against a future event if booked by an events agency.
An agency may have been paid by a client through a credit
card, the fact that you will have to honour their cancellation
does not mean you are entitled to pass that refund on to us
and the cancellation charge will still stand.
50% will be returned to the client or may be used for an
alternative date if booked by a client directly rather than
through an agency.
12. Vortex Racing Indemnity
You will be asked to sign on arrival or before, our Indemnity,
before being permitted to undertake the Zapcat Experience
organized by Vortex Racing Ltd. “I agree to keep
indemnified Vortex Racing, their officials, servants,
representatives or agents, the owners of the boats and any
other persons using the facility, from and against all
actions, claims or damage to the equipment, clothing or myself
or my co-passengers caused by my own negligence. I also
confirm to pay the first £500 of any damage I cause due to
reckless, careless or negligent driving or behaviour. I
confirm that I am not suffering from any illness or disability
whether permanent or temporary or otherwise which is likely to
affect my control of the vehicles being driven.”
13. Event Authority
The client and on behalf of their guests agree that in the
matters of safety that the opinion of Vortex and their
representatives is final. They must comply with any request
or order in the interests of safety or any other reasonable
instruction.
We reserve the right to request that any guest to leave an
event, if the guest is behaving in a dangerous, unreasonable
or disruptive manner. In such circumstances Vortex will be
under no liability to the client or their guest in respect of
any refund of the price or compensation for any costs or
damage which may be incurred by the client or the guest.
14. Force Majeure
"Force Majeure" shall mean unusual and unforeseeable events
beyond the control of the party seeking to rely on them. Such
events may include (by way of example and not by way of
limitation) war, threat of war, civil strife, natural or
nuclear disaster, fire, epidemics, bad weather, terrorist
activity, governmental action, acts of God and all other
similar events.
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