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Vortex Corporate Events
1.
Proposals, Brochures, Website Descriptions, Quotations and
Prices
All descriptions and illustrations in Vortex Racing or Vortex
Events brochures, flyers, posters and websites represent the
general idea of the Zapcat related events. All information,
prices and claims are correct to the best of our knowledge at
the time of printing or publishing. We reserve the right to
amend this information or prices relating to the events in
brochures, flyers, posters and website without notice.
All quotations given are based upon the information received
directly from a client or the event agency working on their
behalf. Prices given in quotations are valid for 30 days
only.
2. Supply of Events
We plan arrangements for your event many weeks in advance.
Very occasionally changes may be made and we reserve the right
to do so, either with or without notice. This may involve
having to reschedule the timing and /or location of an event,
possibly at short notice, owing to availability, booking
numbers, safety, technical problems, weather or other factors
beyond our control.
Events unless stated do not automatically include food drink
or any other extras such as transfers, prizes or
accommodation; however all of this can be provided at an extra
cost.
3. Payment
Payment may be made by cheque, cash or any form of electronic
transfer.
A 2.5% surcharge may be made on credit card transactions.
A booking cannot be confirmed without a part or full payment
received.
A minimum 50% payment is required at the time of booking, the
balance at least 28 days before the event.
If the event is less than 28 working days from booking then
full payment will be required.
If there is any form of discount or sales incentive given for
full payment in advance instead of a split payment and the
cleared funds are for whatever reason not received within the
following week then the discount will be withdrawn and the
amount due will revert back to the full amount and a further
invoice issued for the increased balance.
We reserve the right to cancel any order where full payment
has not been received within credit terms or where payment has
defaulted before the event.
Even though we may quote a per head cost for ease, it is the
total event cost that is the price, if fewer people attend the
event than expected, a refund is not due. If however provided
with adequate notice, at least a month in advance, then we
will adjust payment accordingly.
Should more people wish to attend an event than originally
quoted for, due to the nature of our events, then it may be
necessary to re-structure the day or add more boats, so the
price will not necessarily be the same per head cost as
previously stated.
Event costs are quoted excluding VAT at the current rate of
15%. Some activities such as RIB or boat charters may not
incur VAT.
4. Event Validity
When a group booking has been made, Vortex will invoice the
client / event supplier quoting the booking number / group or
date as a reference. If the persons or a group does not show
on the booked event date then they will lose their right for
an event and no future dates will be offered.
No refunds will be given for people within a group who do not
show up unless notified at least 28 working days in advance.
Should an event supplier run into financial difficulties and
we have not been paid on the event we reserve the right to
refuse to honour that event booking.
5. Health, Age, Physical and Size Restrictions
Some Vortex events may have certain age, legal, health,
physical and size restrictions. Participants shorter than
4'10" or taller than 6'6" and /or weighing more than 20 stone
may have difficulty being accommodated - please check with our
booking office or your Customer Service agent prior to booking
if you are in any doubt about eligibility, if you have any
medical reasons that you feel may be of concern you are
obliged to inform us otherwise you may forfeit your place on
the event. For our events you will need to sign a medical
declaration before participating. Where these restrictions
have been breached we will cancel the booking and withhold all
reasonable costs.
6. Availability and Booking a Date
All events are offered subject to
availability and weather conditions on the day. It may be
necessary to book certain experiences well in advance due to
demand. We are unable to make provisional reservations unless
a part payment is received.
You are advised not to make
travel, hotel or other arrangements until your booking has
been confirmed by phone or by email. Once a booking is
confirmed it cannot be changed or amended unless you notify us
in advance. Once you have booked a date you are also entering
into the terms and conditions of Vortex Racing Ltd.
7. Safety
Vortex Racing events may involve some personal risk although
we take every precaution to minimize this risk. We will
require all participants to sign a disclaimer before we will
allow you to take part. With all our events our professional
instructors assess a participant's ability to take part. We
reserve the right to refuse any person from participating in
any event should we deem it necessary. Whilst we consider this
to be very unlikely to be enforced, this rule is for safety
purposes only. We kindly ask you to respect that our
professional instructors' opinions are final and in your best
interests. Vortex Events runs a no alcohol or drug policy with
our Zapcat events.
8. Liability
Vortex Racing Ltd holds a £3 million policy on land and
water. This can be increased to £5 million on a per event
basis at a cost of £150.00 per day / per event.
We carry out regular servicing and inspections of safety
equipment. All of our instructors are required to meet
certain standards that exceed the minimum qualifications that
the company requires.
8. Weather
We reserve the right to cancel or postpone an event due to
adverse weather conditions that would affect your safety. We
will endeavour to re-schedule the event where possible.
From our Southampton location we will operate as per our risk
assessment up to a consistent Gale Force 8. We will not
operate in thick fog or snow.
9. Complaints
In the unlikely event of a complaint arising. The events staff
will endeavour to put things right immediately. If your
complaint cannot be resolved immediately, please inform us of
any complaint you may have relating to any of our events in
writing to our Customer Services Department. We are always
looking to improve upon the service we offer. If you have any
thoughts or improvements, please write to our Customer
Services Department or include these comments on the feedback
forms.
10. Refunds
In the event of a postponement or cancellation of an event due
to technical or weather related reasons or any other event
beyond our control we will not refund or contribute to any
other associated costs such as hotels, transfers, travel etc.
Cancellation of an event within one month of the event date by
the client or agency acting on their behalf will incur a
minimum of a 50% charge. If 50% of the full payment has been
made then this will be retained. If a full payment in advance
has been made then 50% will be retained by Vortex as a
cancellation fee and the balance will be set as a credit
against a future event if booked by an events agency.
An agency may have been paid by a client through a credit
card, the fact that you will have to honour their cancellation
does not mean you are entitled to pass that refund on to us
and the cancellation charge will still stand.
50% will be returned to the client or may be used for an
alternative date if booked by a client directly rather than
through an agency.
11. Vortex Racing Indemnity
Guests will be asked to sign on arrival or before, our
Indemnity, before being permitted to undertake the event
organized by Vortex Racing Ltd. Or Vortex Events - “I
agree to keep indemnified Vortex Racing, their officials,
servants, representatives or agents, the owners of the boats
and any other persons using the facility, from and against all
actions, claims or damage to the equipment, clothing or myself
or my co-passengers caused by my own negligence. I also
confirm to pay the first £500 of any damage I cause due to
reckless, careless or negligent driving or behaviour. I
confirm that I am not suffering from any illness or disability
whether permanent or temporary or otherwise which is likely to
affect my control of the vehicles being driven. “
12. Event Authority
The client and on behalf of their guests agree that in the
matters of safety that the opinion of Vortex and their
representatives is final. They must comply with any request
or order in the interests of safety or any other reasonable
instruction.
We reserve the right to request that any guest to leave an
event, if the guest is behaving in a dangerous, unreasonable
or disruptive manner. In such circumstances Vortex will be
under no liability to the client or their guest in respect of
any refund of the price or compensation for any costs or
damage which may be incurred by the client or the guest.
13. Force Majeure
"Force Majeure" shall mean unusual and unforeseeable events
beyond the control of the party seeking to rely on them. Such
events may include (by way of example and not by way of
limitation) war, threat of war, civil strife, natural or
nuclear disaster, fire, epidemics, bad weather, terrorist
activity, governmental action, acts of God and all other
similar events.
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